{"id":1565,"date":"2026-09-25T08:17:29","date_gmt":"2026-09-25T05:17:29","guid":{"rendered":"https:\/\/ounasvaara.fi\/en\/frequently-asked-questions\/"},"modified":"2026-09-25T08:17:29","modified_gmt":"2026-09-25T05:17:29","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/ounasvaara.fi\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<h1>Frequently Asked Questions<\/h1>\n<section>\n<div class=\"ounasvaara-faq\"><div class=\"ounasvaara-faq-group\"><h2 class=\"ounasvaara-faq-group-title\">ARRIVING<\/h2><div class=\"ounasvaara-faq-item\"><h3 class=\"ounasvaara-faq-question\"><button type=\"button\" class=\"ounasvaara-faq-toggle\" aria-expanded=\"true\" aria-controls=\"ounasvaara-faq-1-1-1527\"><span class=\"ounasvaara-faq-question-text\">How to get to the Ounasvaara Ski Resort?<\/span><span class=\"ounasvaara-faq-icon\" aria-hidden=\"true\"><\/span><\/button><\/h3><div class=\"ounasvaara-faq-answer\" id=\"ounasvaara-faq-1-1-1527\"><div class=\"ounasvaara-faq-answer-inner\"><p>We are located about 4 kilometers from the center of Rovaniemi, and you can reach us on foot, by bike, by bus, by taxi, or by your own car. You can check public transportation connections <a href=\"https:\/\/www.linkkari.fi\/In-English\" target=\"_blank\" rel=\"noopener\">here<\/a>. Our address is Taunontie 14, 96600 Rovaniemi. We don\u2019t provide transfer services to the ski resort.<\/p>\n<\/div><\/div><\/div><div class=\"ounasvaara-faq-item\"><h3 class=\"ounasvaara-faq-question\"><button type=\"button\" class=\"ounasvaara-faq-toggle\" aria-expanded=\"true\" aria-controls=\"ounasvaara-faq-1-2-1529\"><span class=\"ounasvaara-faq-question-text\">Is there parking nearby and how much does it cost?<\/span><span class=\"ounasvaara-faq-icon\" aria-hidden=\"true\"><\/span><\/button><\/h3><div class=\"ounasvaara-faq-answer\" id=\"ounasvaara-faq-1-2-1529\"><div class=\"ounasvaara-faq-answer-inner\"><p>There is a large parking area right next to the ski resort, close to the rental shop and the slopes. Parking is free during your visit.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"ounasvaara-faq-group\"><h2 class=\"ounasvaara-faq-group-title\">GEAR<\/h2><div class=\"ounasvaara-faq-item\"><h3 class=\"ounasvaara-faq-question\"><button type=\"button\" class=\"ounasvaara-faq-toggle\" aria-expanded=\"true\" aria-controls=\"ounasvaara-faq-1-3-1531\"><span class=\"ounasvaara-faq-question-text\">Do you rent clothing or ski goggles?<\/span><span class=\"ounasvaara-faq-icon\" aria-hidden=\"true\"><\/span><\/button><\/h3><div class=\"ounasvaara-faq-answer\" id=\"ounasvaara-faq-1-3-1531\"><div class=\"ounasvaara-faq-answer-inner\"><p>Unfortunately, we do not rent ski goggles or ski clothing. You will need to have weather-appropriate clothing with you when you arrive. We do have a limited selection of ski goggles for sale in our Ski Shop on site.<\/p>\n<\/div><\/div><\/div><div class=\"ounasvaara-faq-item\"><h3 class=\"ounasvaara-faq-question\"><button type=\"button\" class=\"ounasvaara-faq-toggle\" aria-expanded=\"true\" aria-controls=\"ounasvaara-faq-1-4-1533\"><span class=\"ounasvaara-faq-question-text\">What kind of clothing is recommended? Do I need ski goggles?<\/span><span class=\"ounasvaara-faq-icon\" aria-hidden=\"true\"><\/span><\/button><\/h3><div class=\"ounasvaara-faq-answer\" id=\"ounasvaara-faq-1-4-1533\"><div class=\"ounasvaara-faq-answer-inner\"><p>Appropriate clothing depends greatly on the season, but it\u2019s best to dress in layers, prefer merino wool, and avoid cotton. Especially during the coldest months\u2014January and February\u2014it is very important to dress warmly, and your clothing should also allow you to move comfortably. Ski goggles are not always necessary, but if it\u2019s very windy, cold, snowing, or visibility is otherwise poor, they make skiing more comfortable and can also improve safety.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"ounasvaara-faq-group\"><h2 class=\"ounasvaara-faq-group-title\">SKI SCHOOL<\/h2><div class=\"ounasvaara-faq-item\"><h3 class=\"ounasvaara-faq-question\"><button type=\"button\" class=\"ounasvaara-faq-toggle\" aria-expanded=\"true\" aria-controls=\"ounasvaara-faq-1-5-1535\"><span class=\"ounasvaara-faq-question-text\">I\u2019ve never skied before. How do I get started?<\/span><span class=\"ounasvaara-faq-icon\" aria-hidden=\"true\"><\/span><\/button><\/h3><div class=\"ounasvaara-faq-answer\" id=\"ounasvaara-faq-1-5-1535\"><div class=\"ounasvaara-faq-answer-inner\"><p>We recommend our ski school lessons for beginners. They provide a safe and supportive way to learn the basics under the guidance of a professional instructor. You can find the ski school services and package offers <a href=\"https:\/\/ounasvaara.fi\/en\/hinnasto\/#hiihtokoulu\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"ounasvaara-faq-item\"><h3 class=\"ounasvaara-faq-question\"><button type=\"button\" class=\"ounasvaara-faq-toggle\" aria-expanded=\"true\" aria-controls=\"ounasvaara-faq-1-6-1537\"><span class=\"ounasvaara-faq-question-text\">Is there an age limit for participating in the ski school?<\/span><span class=\"ounasvaara-faq-icon\" aria-hidden=\"true\"><\/span><\/button><\/h3><div class=\"ounasvaara-faq-answer\" id=\"ounasvaara-faq-1-6-1537\"><div class=\"ounasvaara-faq-answer-inner\"><p>Children who are at least 2 years old can participate in ski school, and there is no specific upper age limit. For children under 4 years old, we offer a 40-minute lesson as part of the Mini Start package.<\/p>\n<\/div><\/div><\/div><div class=\"ounasvaara-faq-item\"><h3 class=\"ounasvaara-faq-question\"><button type=\"button\" class=\"ounasvaara-faq-toggle\" aria-expanded=\"true\" aria-controls=\"ounasvaara-faq-1-7-1539\"><span class=\"ounasvaara-faq-question-text\">Where does the ski school start?<\/span><span class=\"ounasvaara-faq-icon\" aria-hidden=\"true\"><\/span><\/button><\/h3><div class=\"ounasvaara-faq-answer\" id=\"ounasvaara-faq-1-7-1539\"><div class=\"ounasvaara-faq-answer-inner\"><p>Ski school lessons begin in front of the rental shop, where you will meet your instructor. At the meeting point, there is a ski school flag and a sign that says \u201cMeeting Point.\u201d<\/p>\n<\/div><\/div><\/div><div class=\"ounasvaara-faq-item\"><h3 class=\"ounasvaara-faq-question\"><button type=\"button\" class=\"ounasvaara-faq-toggle\" aria-expanded=\"true\" aria-controls=\"ounasvaara-faq-1-8-1541\"><span class=\"ounasvaara-faq-question-text\">What happens during a ski school lesson?<\/span><span class=\"ounasvaara-faq-icon\" aria-hidden=\"true\"><\/span><\/button><\/h3><div class=\"ounasvaara-faq-answer\" id=\"ounasvaara-faq-1-8-1541\"><div class=\"ounasvaara-faq-answer-inner\"><p>The content of ski school lessons is always tailored to the customer\u2019s needs. Beginner lessons start in Rendi Park, where you will practice controlling your speed, turning, and stopping. Depending on the lesson and skill level, you may also progress to larger and more challenging slopes. The instructor will guide the lesson according to the participants\u2019 skill level and also give advice on how to continue after the lesson.<\/p>\n<\/div><\/div><\/div><div class=\"ounasvaara-faq-item\"><h3 class=\"ounasvaara-faq-question\"><button type=\"button\" class=\"ounasvaara-faq-toggle\" aria-expanded=\"true\" aria-controls=\"ounasvaara-faq-1-9-1543\"><span class=\"ounasvaara-faq-question-text\">What is the difference between cross-country skiing and alpine skiing?<\/span><span class=\"ounasvaara-faq-icon\" aria-hidden=\"true\"><\/span><\/button><\/h3><div class=\"ounasvaara-faq-answer\" id=\"ounasvaara-faq-1-9-1543\"><div class=\"ounasvaara-faq-answer-inner\"><p>Cross-country skiing happens on flat terrain on specific skiing tracks. Alpine skiing means downhill skiing. They have different equipment and are very different sports.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"ounasvaara-faq-group\"><h2 class=\"ounasvaara-faq-group-title\">OTHER SERVICES<\/h2><div class=\"ounasvaara-faq-item\"><h3 class=\"ounasvaara-faq-question\"><button type=\"button\" class=\"ounasvaara-faq-toggle\" aria-expanded=\"true\" aria-controls=\"ounasvaara-faq-1-10-1545\"><span class=\"ounasvaara-faq-question-text\">Do you have a sledding hill? Can we rent a sled from you?<\/span><span class=\"ounasvaara-faq-icon\" aria-hidden=\"true\"><\/span><\/button><\/h3><div class=\"ounasvaara-faq-answer\" id=\"ounasvaara-faq-1-10-1545\"><div class=\"ounasvaara-faq-answer-inner\"><p>Unfortunately, there is no sledding hill in the ski resort area, and sledding is not allowed. We also do not rent sleds. However, there is a small tubing hill in Rendi Park.<\/p>\n<\/div><\/div><\/div><div class=\"ounasvaara-faq-item\"><h3 class=\"ounasvaara-faq-question\"><button type=\"button\" class=\"ounasvaara-faq-toggle\" aria-expanded=\"true\" aria-controls=\"ounasvaara-faq-1-11-1547\"><span class=\"ounasvaara-faq-question-text\">When is the tube slide open?<\/span><span class=\"ounasvaara-faq-icon\" aria-hidden=\"true\"><\/span><\/button><\/h3><div class=\"ounasvaara-faq-answer\" id=\"ounasvaara-faq-1-11-1547\"><div class=\"ounasvaara-faq-answer-inner\"><p>The small approximately 20-meter-long tube slide in Rendi Park usually opens in late December and remains open as long as there is enough snow for safe tubing, usually until the beginning of April. The tube slide is available during the ski resort\u2019s opening hours, and you need either a Rendi Park ticket or a full ski resort lift pass to use it.<\/p>\n<\/div><\/div><\/div><div class=\"ounasvaara-faq-item\"><h3 class=\"ounasvaara-faq-question\"><button type=\"button\" class=\"ounasvaara-faq-toggle\" aria-expanded=\"true\" aria-controls=\"ounasvaara-faq-1-12-1549\"><span class=\"ounasvaara-faq-question-text\">Do you offer a student discount?<\/span><span class=\"ounasvaara-faq-icon\" aria-hidden=\"true\"><\/span><\/button><\/h3><div class=\"ounasvaara-faq-answer\" id=\"ounasvaara-faq-1-12-1549\"><div class=\"ounasvaara-faq-answer-inner\"><p>We offer lift tickets and rental equipment for students at children\u2019s prices. The student discount is only available when purchasing on site, and a valid student card must be shown. The student card must clearly show its validity dates and include a clear photo.<\/p>\n<\/div><\/div><\/div><div class=\"ounasvaara-faq-item\"><h3 class=\"ounasvaara-faq-question\"><button type=\"button\" class=\"ounasvaara-faq-toggle\" aria-expanded=\"true\" aria-controls=\"ounasvaara-faq-1-13-1551\"><span class=\"ounasvaara-faq-question-text\">Do you offer a discount for a disability card holder or their assistant?<\/span><span class=\"ounasvaara-faq-icon\" aria-hidden=\"true\"><\/span><\/button><\/h3><div class=\"ounasvaara-faq-answer\" id=\"ounasvaara-faq-1-13-1551\"><div class=\"ounasvaara-faq-answer-inner\"><p>We offer a free lift ticket for assistants when they are skiing with the person they are assisting. The ticket can be obtained on site by showing a disability card.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"ounasvaara-faq-group\"><h2 class=\"ounasvaara-faq-group-title\">RESTAURANT<\/h2><div class=\"ounasvaara-faq-item\"><h3 class=\"ounasvaara-faq-question\"><button type=\"button\" class=\"ounasvaara-faq-toggle\" aria-expanded=\"true\" aria-controls=\"ounasvaara-faq-1-14-1553\"><span class=\"ounasvaara-faq-question-text\">Is there a restaurant at the ski resort?<\/span><span class=\"ounasvaara-faq-icon\" aria-hidden=\"true\"><\/span><\/button><\/h3><div class=\"ounasvaara-faq-answer\" id=\"ounasvaara-faq-1-14-1553\"><div class=\"ounasvaara-faq-answer-inner\"><p>Our ski resort has a restaurant called Alpenj\u00e4ger. It is open daily during the ski resort\u2019s opening hours.<\/p>\n<\/div><\/div><\/div><div class=\"ounasvaara-faq-item\"><h3 class=\"ounasvaara-faq-question\"><button type=\"button\" class=\"ounasvaara-faq-toggle\" aria-expanded=\"true\" aria-controls=\"ounasvaara-faq-1-15-1555\"><span class=\"ounasvaara-faq-question-text\">I have an allergy\/special diet. Is there suitable food for me at the restaurant?<\/span><span class=\"ounasvaara-faq-icon\" aria-hidden=\"true\"><\/span><\/button><\/h3><div class=\"ounasvaara-faq-answer\" id=\"ounasvaara-faq-1-15-1555\"><div class=\"ounasvaara-faq-answer-inner\"><p>Vegetarian and gluten-free options are available at the restaurant. You can ask for more detailed information directly from the restaurant <a href=\"tel:+358447409490\">+358 (0)44 7409490<\/a> or <a href=\"mailto:skicafe.ounasvaara@laplandhotels.com\">skicafe.ounasvaara@laplandhotels.com<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"ounasvaara-faq-group\"><h2 class=\"ounasvaara-faq-group-title\">CANCELLATION POLICY<\/h2><div class=\"ounasvaara-faq-item\"><h3 class=\"ounasvaara-faq-question\"><button type=\"button\" class=\"ounasvaara-faq-toggle\" aria-expanded=\"true\" aria-controls=\"ounasvaara-faq-1-16-1557\"><span class=\"ounasvaara-faq-question-text\">What are the cancellation terms for lift tickets and rental equipment?<\/span><span class=\"ounasvaara-faq-icon\" aria-hidden=\"true\"><\/span><\/button><\/h3><div class=\"ounasvaara-faq-answer\" id=\"ounasvaara-faq-1-16-1557\"><div class=\"ounasvaara-faq-answer-inner\"><p>Unused lift tickets can only be refunded in the case of illness or accident. In such cases, we require a medical certificate.<br \/>\nA reserved equipment rental can be cancelled no later than 24 hours before the start of the reservation, with a 50% refund.<\/p>\n<\/div><\/div><\/div><div class=\"ounasvaara-faq-item\"><h3 class=\"ounasvaara-faq-question\"><button type=\"button\" class=\"ounasvaara-faq-toggle\" aria-expanded=\"true\" aria-controls=\"ounasvaara-faq-1-17-1559\"><span class=\"ounasvaara-faq-question-text\">What are the cancellation terms for ski school?<\/span><span class=\"ounasvaara-faq-icon\" aria-hidden=\"true\"><\/span><\/button><\/h3><div class=\"ounasvaara-faq-answer\" id=\"ounasvaara-faq-1-17-1559\"><div class=\"ounasvaara-faq-answer-inner\"><p>Ski school bookings can be cancelled free of charge up to 14 days before the start of the lesson, with a full refund. For cancellations made less than 14 days but more than 48 hours before the lesson, a \u20ac25 cancellation fee will be deducted from the refund. Cancellations made less than 48 hours before the lesson are not eligible for a refund, except in cases of illness or accident, in which case a medical certificate is required.<\/p>\n<\/div><\/div><\/div><div class=\"ounasvaara-faq-item\"><h3 class=\"ounasvaara-faq-question\"><button type=\"button\" class=\"ounasvaara-faq-toggle\" aria-expanded=\"true\" aria-controls=\"ounasvaara-faq-1-18-1561\"><span class=\"ounasvaara-faq-question-text\">If there is bad weather or no snow, will I get a refund for my ski school booking?<\/span><span class=\"ounasvaara-faq-icon\" aria-hidden=\"true\"><\/span><\/button><\/h3><div class=\"ounasvaara-faq-answer\" id=\"ounasvaara-faq-1-18-1561\"><div class=\"ounasvaara-faq-answer-inner\"><p>We generally hold ski school lessons in all weather conditions, as long as it is safe for both customers and instructors. Therefore, appropriate clothing is very important. However, if temperatures are extremely cold or conditions are otherwise too challenging, we may cancel the lesson or agree on an alternative arrangement with the customer, in which case the booking may be partially or fully refunded. We will always contact you if any changes occur.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"ounasvaara-faq-group\"><h2 class=\"ounasvaara-faq-group-title\">WEATHER CONDITIONS<\/h2><div class=\"ounasvaara-faq-item\"><h3 class=\"ounasvaara-faq-question\"><button type=\"button\" class=\"ounasvaara-faq-toggle\" aria-expanded=\"true\" aria-controls=\"ounasvaara-faq-1-19-1563\"><span class=\"ounasvaara-faq-question-text\">When does the ski season start and how long does it last?<\/span><span class=\"ounasvaara-faq-icon\" aria-hidden=\"true\"><\/span><\/button><\/h3><div class=\"ounasvaara-faq-answer\" id=\"ounasvaara-faq-1-19-1563\"><div class=\"ounasvaara-faq-answer-inner\"><p>We usually open the ski resort for the winter season around 11 November, and the season lasts until mid-April. At the beginning of the season, we typically open 1\u20132 slopes as well as the Rendi Park practice area using stored snow. After that, we aim to open more slopes as soon as snow conditions allow.<\/p>\n<\/div><\/div><\/div><\/div><\/div><br \/>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>We usually open the ski resort for the winter season around 11 November, and the season lasts until mid-April. At the beginning of the season, we typically open 1\u20132 slopes as well as the Rendi Park practice area using stored snow. After that, we aim to open more slopes as soon as snow conditions allow.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1565","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ounasvaara.fi\/en\/wp-json\/wp\/v2\/pages\/1565","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ounasvaara.fi\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ounasvaara.fi\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ounasvaara.fi\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ounasvaara.fi\/en\/wp-json\/wp\/v2\/comments?post=1565"}],"version-history":[{"count":0,"href":"https:\/\/ounasvaara.fi\/en\/wp-json\/wp\/v2\/pages\/1565\/revisions"}],"wp:attachment":[{"href":"https:\/\/ounasvaara.fi\/en\/wp-json\/wp\/v2\/media?parent=1565"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}